Goodwill receives maximum accreditation by CARF International for programs

October 10, 2014

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Goodwill Industries of the Inland Northwest has been accredited by CARF International for a period of three years for the following programs:

  • Community Employment Services: Employment Supports

  • Community Employment Services: Job Development

  • Comprehensive Vocational Evaluation Services

  • Employment Planning Services

  • Services Coordination

Goodwill provides CARF accredited program services at six locations currently, including: Spokane, Moses Lake, Coeur d’ Alene, Moscow, Ponderay, and Lewiston.

The accreditation was announced in October, following an in-depth 3-day survey of the organization in August by a team of 3 external surveyors from around the US. In a letter to Goodwill President/CEO Clark Brekke announcing the accreditation, CARF President/CEO Brian Boone wrote, “This achievement is an indication of your organization’s dedication and commitment to improving the quality of the lives of the persons serves. Services, personnel, and documentation clearly indicate an established pattern of practice excellence.”

CARF accreditation signals a service provider's commitment to continually improving services, encouraging feedback, and serving the community.

CARF is an independent, nonprofit organization focused on advancing the quality of services you use to meet your needs for the best possible outcomes. CARF was founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities. Today, CARF International accredits more than 50,000 program and services at 23,000 locations worldwide.

Clark Brekke, President/CEO of Goodwill Industries of the Inland Northwest praised Goodwill staff following high remarks from the CARF Survey team. “Your excellence, professionalism and dedication to Goodwill’s Mission were prominently highlighted by the survey team,” said Brekke. “For me, listening to the Exit summary confirmed what I already knew – that you are a terrific team and we are a magnificent organization, collectively serving people in our communities who need our help AND our hope.” 

CARF surveyed Goodwill’s Community Employment Services, Vocational Evaluation Services, Employment Planning Services, and Services Coordination.

The team had many compliments for Goodwill, ranging from engagement of the Board of Directors, to the expertise and passion of organizational leadership, to use of technology in services, to the communication between staff and participants in various programs and locations. One such comment in the survey report reads, “GIIN personnel treat the participants with a high level of respect. The participants express that the helpful attitude is prevalent from leadership to direct service personnel. This belief in the participants’ abilities to overcome whatever barriers they may have creates a culture within the organization that transfers to the participants who in turn treat each other with respect and encouragement.”

The CARF accreditation process starts with a provider’s commitment to continuous improvement and culminates with external review and recognition that the provider’s business and service practices meet international standards of quality -- with all the steps in between focused on optimal outcomes for the persons the provider serves and sustained organizational success.

Goodwill Industries of the Inland Northwest is CARF accredited through October of 2017.