Goodwill conducts a Community Needs Assessment every few years to assess the current needs of our communities, and make sure our program offerings are aligned to meet those needs. The CNA helps Goodwill keep our program offerings relevant to the community.

The CNA revealed that the highest priority needs affecting our community currently are:

          Identified needs

During the summer and fall of 2012, Goodwill Industries of the Inland Northwest (Goodwill) engaged in a comprehensive Community Needs Assessment (CNA). Several methods were utilized to conduct the CNA. Additionally, a CNA stakeholder survey was conducted in conjunction with the Member Services Center (MSC) of Goodwill Industries International (GII). This project served as part of the MSC’s CNA Toolkit and employed a standardized survey instrument administered via
online response. The survey sample was generated through a selection process that chose specific individuals to broadly represent the stakeholders, workforce development professionals, elected leaders, and funders in Goodwill’s 23 county territory. 

The purpose of the survey is to identify, at the community level, perceptions of needed services. These additionally included focus group discussions convened at several locations throughout the Goodwill geographic service area. Focus groups were conducted separately with the community leaders and with service recipients. Locally developed needs surveys were administered to community leaders, to representatives of service provider organizations, and to service recipients.

Gonzaga University School of Business also analyzed current program service statistics with census data within Goodwill’s service area and provided recommendations.




Click this image to open Goodwill's most recent Community Needs Assessment


Goodwill ask participants and community partners to identify the top 3 barriers to employment in their community.